Raya’s 3rd site is a new state-of-the-art call center facility in the Maadi Contact Center Park located in central Cairo. The park has been recently established to accommodate for niche national and international call centers in Egypt. From an infrastructure point of view, it was designed and implemented according to the newest Telecom specifications in Egypt to host large size BPO / Contact Center programs in Egypt.
The many features of Raya’s Maadi Park site include:
Building area of 4,000 square meters with three floors and one basement equipped with the latest top notch IT infrastructure and a total capacity of 750 seats.
State of the Art Technology
The building is equipped with the latest infrastructure and state of the art technology based on Avaya voice switching and Cisco for Networking and Security; wireless network access and fiber/wireless broadband connectivity.
The Maadi Park data center facility supports fiber optic/wireless broadband connectivity, air quality control, redundant and emergency power supply measures, and 24x7 network operations. It hosts a security and maintenance team with the proximity required to deliver premium quality services to our clients and employees.
Security and Access Control
The site is provided with state of the art security features including digital, severance, fire-fighting, access control and is guarded 24 hours a day to ensure the safety and security of all employees, company assets and business resources. Each employee has an automatic access card for entrance to his/her working zone.
The site is equipped 5 Training rooms with capacity of 100 trainees and 2 meeting rooms for Web conferencing.
Raya has a main business center to serve the employees in the site.
Transportation and Parking Facilities
Raya is keen to make commuting to the new site easy for employees, so it provides shuttle buses that will transport them from the Park gate / nearest metro station to the building and back. For employees who use their own cars, the building offers them, free of charge, separate parking lots next to the building.
Moreover, the site includes a number of facilities that cater to its employees’ wellbeing and comfort. These include a fully equipped cafeteria on each floor, being professionally-run to provide top of the line catering services to Raya’s employees and guests, in addition to coffee corners on each floor of the building. Other facilities in the building include a clinic, prayer rooms, and bathrooms on each floor.